Too much Zoom? Here’s how to cope

Studies show that an increasing share of remote workers have discovered that video conferencing can be both challenging and draining — even for those who aren't huge fans of meetings of the in-person variety. Why? Here are a few reasons why you might find Zoom meetings so tiring.

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How many Zoom meetings do you participate in each week? Probably more than you used to. The use of Zoom and other video conferencing technology has skyrocketed during the global pandemic to help prevent the spread of COVID-19 and as many businesses adapt to remote work. Unfortunately, all of those video calls can lead to “Zoom fatigue.”

Studies show that an increasing share of remote workers have discovered that video conferencing can be both challenging and draining — even for those who aren’t huge fans of meetings of the in-person variety. Why? Here are a few reasons why you might find Zoom meetings so tiring.

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  • You can’t take breaks. Many busy professionals face back-to-back Zoom meetings each day — and as a result, are sitting down and staring at a computer screen for long stretches of time. In a Zoom meeting, you feel compelled to keep your attention on the faces on the screen. But nonstop screen time is tough on both your body and eyes. With in-person meetings, you get to move around slightly, and your eyes get a rest from screens, not so with back-to-back Zoom meetings. Take regular breaks using the “20-20-20” rule: every 20 minutes, shift your eyes to look at an object at least 20 feet away for at least 20 seconds. Also, try to schedule Zoom meetings with more wiggle room in between so that you can look away from your computer, stretch, or even take a short walk.
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  • You’re multitasking. It’s easy to minimize a Zoom call and try to get other work done. The problem with this approach is that you are only giving half of your attention to each task. You’re not getting as much done as you think — especially quality work that requires concentration — and you’re not paying attention to either the meeting or the task as you should. It’s simple: Research shows that human beings are not equipped to multitask effectively, even though most of us continue to try. Studies show that you’ll get more done — and do a much better job — if you focus on one task at a time. The next time you’re on a video call, close any tabs or programs that might distract you, put your phone away, and stay tuned in.
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  • You’re looking at yourself. In face to face meetings, you don’t see your own face while you’re talking, of course. Not so with Zoom. The problem: Several studies show that many people don’t like seeing themselves for long periods on the screen, and many people get distracted by their own faces in Zoom meetings. Here’s something to try: At the start of your next Zoom meeting, double-check that your appearance is in order and then hide yourself from view. Others in the meeting can still see you, but you’ll no longer see your face on the screen.
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  • You’re switching over almost exclusively to video communication. During the pandemic, many of us haven’t just replaced in-person meetings with Zoom — we began hopping in a Zoom room for discussions that used to take place over phone or e-mail. That’s a recipe for video burnout. Don’t treat video as a default method of communication. Phone calls often work well and, in some instances, even better than a video conference.

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Archive for the ‘News Room’ Category

Too much Zoom? Here’s how to cope

Saturday, November 7th, 2020

Too much Zoom? Here’s how to cope

Studies show that an increasing share of remote workers have discovered that video conferencing can be both challenging and draining — even for those who aren't huge fans of meetings of the in-person variety. Why? Here are a few reasons why you might find Zoom meetings so tiring.

Share This Post

How many Zoom meetings do you participate in each week? Probably more than you used to. The use of Zoom and other video conferencing technology has skyrocketed during the global pandemic to help prevent the spread of COVID-19 and as many businesses adapt to remote work. Unfortunately, all of those video calls can lead to “Zoom fatigue.”

Studies show that an increasing share of remote workers have discovered that video conferencing can be both challenging and draining — even for those who aren’t huge fans of meetings of the in-person variety. Why? Here are a few reasons why you might find Zoom meetings so tiring.

  •  
  • You can’t take breaks. Many busy professionals face back-to-back Zoom meetings each day — and as a result, are sitting down and staring at a computer screen for long stretches of time. In a Zoom meeting, you feel compelled to keep your attention on the faces on the screen. But nonstop screen time is tough on both your body and eyes. With in-person meetings, you get to move around slightly, and your eyes get a rest from screens, not so with back-to-back Zoom meetings. Take regular breaks using the “20-20-20” rule: every 20 minutes, shift your eyes to look at an object at least 20 feet away for at least 20 seconds. Also, try to schedule Zoom meetings with more wiggle room in between so that you can look away from your computer, stretch, or even take a short walk.
  •  
  • You’re multitasking. It’s easy to minimize a Zoom call and try to get other work done. The problem with this approach is that you are only giving half of your attention to each task. You’re not getting as much done as you think — especially quality work that requires concentration — and you’re not paying attention to either the meeting or the task as you should. It’s simple: Research shows that human beings are not equipped to multitask effectively, even though most of us continue to try. Studies show that you’ll get more done — and do a much better job — if you focus on one task at a time. The next time you’re on a video call, close any tabs or programs that might distract you, put your phone away, and stay tuned in.
  •  
  • You’re looking at yourself. In face to face meetings, you don’t see your own face while you’re talking, of course. Not so with Zoom. The problem: Several studies show that many people don’t like seeing themselves for long periods on the screen, and many people get distracted by their own faces in Zoom meetings. Here’s something to try: At the start of your next Zoom meeting, double-check that your appearance is in order and then hide yourself from view. Others in the meeting can still see you, but you’ll no longer see your face on the screen.
  •  
  • You’re switching over almost exclusively to video communication. During the pandemic, many of us haven’t just replaced in-person meetings with Zoom — we began hopping in a Zoom room for discussions that used to take place over phone or e-mail. That’s a recipe for video burnout. Don’t treat video as a default method of communication. Phone calls often work well and, in some instances, even better than a video conference.

Solution’s that empower businesses to move from legacy to digital with ease.

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Ways data can help drive decisions in healthcare

Wednesday, October 7th, 2020

Ways data can help drive decisions in healthcare

Transforming medical records away from paper to digital has become the norm. But the way the data can be leveraged once in a digital format, can be transformative for your business - enhancing your operational performance to work smarter.

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A shift to digital solutions will revolutionize your healthcare practice. Paper-based systems are outdated and hinder future scalability as the world goes digital. Transforming medical records from paper to digital has become the norm, but it’s not the key benefit. It’s how the data is leveraged once in digitized format. It can be transformative for your business – enhancing your operational performance to work more intelligently. By transforming your medical data from paper-based systems to digitized designs, you can improve operational performance and work smarter, leading to more significant insights and better decision-making.


The one thing every company needs is a well-executed efficient process. At Lo-Key Solutions, we can show you how to let technology handle the heavy lift with integrated, bespoke solutions to begin your digital transformation journey.

There’s never been an easier time than now! We offer many services that will help take advantage of innovative solutions tailored just for what your organization needs most right away – so let’s discuss your project.


Cloud-Based Document Management

The sophistication of the Cloud is evolving for your benefit. We can show you how to create mobile-ready and agile documents accessible from anywhere, securely shared via direct exchange while all associated information is encrypted at rest and in-flight while still protecting patient privacy. We’ll build automation into your workflow processes so you can work more efficiently than ever!

In this era of modern technology, it’s crucial to stay on top of your game. We provide services that will help you do just that by providing an easy and efficient way for document management systems and exchange while also ensuring patient privacy is protected at all times – without sacrificing productivity!


The Cloud (private or hybrid) is the best place to store your information because it allows for mobility and agility for authorized users. 

With our services, we do our part to help protect patient data while ensuring it is sharable among authorized providers and others who need them!


Data Analytics: 

Transform your workplace for the better with data analytics. If you are a leading healthcare business and want solutions that will help strengthen systems, we can provide meaningful insights from existing information.


We help your team make decisions more effortlessly:

  •        – Identify gaps to address areas requiring attention
  •        – Drive greater visibility into past trends so they may be leveraged further down the road 
  •        – Leverage the insights to transform everything about your business operations
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We work with your team to help identify areas of improvement, gain insight into how well-organized or inefficient things may be, and implement changes that will lead to greater efficiency. We execute a specific process that can provide meaningful insights from the data you have already collected while using predictive analytics to seek out viable opportunities to make business decisions easier on an ongoing basis!

Solution’s that empower businesses to move from legacy to digital with ease.

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Superior customer service starts with operational efficiency

Sunday, September 27th, 2020

Superior customer service starts with operational efficiency

A woman on the phone, provides customer service
No business owner wants its customers to receive poor customer service—yet it happens, more than you might realize. In today’s digital age, more and more transactions take place without any human interaction. The customer can shop, buy, and receive service online. So, why then is customer service still so important?

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In today’s digital age, more transactions occur without any human interaction. The customer can shop, buy, and receive service online. So, why then is customer service still so important? Inevitably, a digital transaction can and will go wrong at some point, and your customer will need to reach a live person on the other end of the line. How that company representative treats that call is of significant importance to whether you will retain or lose that customer.


No business owner wants its customers to receive poor customer service—yet it happens more than you might realize. Perhaps when a customer calls, the associate who greets them on the other end of the line is having a bad day and doesn’t give the call the attention it deserves. It could be something as simple as putting a call on hold without first asking permission or the tonality used when greeting the customer. These examples may seem like trivial things, but each time a customer doesn’t feel like a priority when in contact with the company or its representatives, it leaves a wrong impression. Not suitable for the employee, the company, and most of all—the customer.

 

We found some statistics on customer service we thought you might find interesting:

 

– An American Express Survey found that 68% of customers said their most recent positive experience with a company was due to the pleasant attitude of the representative. The same American Express survey said 33% of Americans who receive poor customer service just once would switch to another company.

 

– A study by ContactPoint Client Research found that 67% of customers surveyed hung out of frustration after being unable to reach a live person through an automated call system.

 

– 73% of customers report that a positive customer service experience is key to brand loyalty.


– A study by the Temkin Group (now known as Qualtrics XM) found that 22% of customers decreased customer spending after a bad customer service experience, and another 19% completely stopped doing business with the company.

 

These statistics make it noticeably clear — customers still highly value positive human interactions, both in a B2B and B2C setting (Even more so during the COVID era). And customer loyalty is directly correlated to the customer experience. At Lo-Key Solutions, we know that superior customer service starts with operational efficiency. We help our clients, ranging from startups to enterprise-level organizations, improve the quality of their overall operations so they can work more efficiently to deliver the best customer experience to their customer or client base. Suppose your company has been losing money due to inefficient, outdated, and error-prone tools and processes. In that case, we can help you cut short-term costs and position your organization for long-term profitability gains.

Solution’s that empower businesses to move from legacy to digital with ease.

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Steer clear of these common startup mistakes

Friday, August 7th, 2020

Steer clear of these common startup mistakes

Navigating the world of the startup can be challenging, even daunting. Putting a wrong foot forward at any point in the process could have serious repercussions later, and it’s a learning curve that can be pretty steep.

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Navigating the world of the startup can be challenging, even daunting. Putting a wrong foot forward at any point in the process could have serious repercussions later, and it’s a learning curve that can be pretty steep.

 

The website Technically recently shared some interesting advice from Wayne Schepens, whose 25 years in cybersecurity and his personal experience of starting two companies give him an insider’s perspective on the mistakes startups make. He writes that having the know-how to establish a new market or go into one that already exists can be a big challenge. Here are a few of the pitfalls Schepens believes entrepreneurs should watch out for:

 

1: Issues with raising capital

Having a process to raise funds that favors less equity dilution can be a concern if there are unknowns or delays. “Startup leaders tend to plan for the best-case scenario — assuming that the launch of a product will be rapidly followed by an influx of POCs and orders or expecting that a round of funding will close at the originally scheduled time,” writes Schepens, adding that this can upset the balance of running a business and raising capital and lead to diminishing returns in both departments.

 

2: Keeping the focus on the best people

Schepens cautions about “silver bullet” ideas or employees – ones which can (supposedly) quickly solve an issue or lead to a huge growth in profit. However, he doesn’t believe “silver bullets” exist. Schepens explains, “Having a group of professionals that excel in their own realms of expertise and can execute business initiatives cohesively and enigmatically is something that can make or break a company of any size.”

 

3: Pick your metrics well

Simply going off of how much money was raised in the first round of funding isn’t going to be a metric that will lead to sustainable success. “The true measure of a company’s success comes from tactful execution and, eventually, revenue, growth, team chemistry, customer traction and approval, and shareholder relations,” Schepens writes. “When worth is based primarily on capital raised, other aspects of business operations are not given the attention needed to keep the wheels spinning.”

 

Going digital is all the rave in the world and many startups begin to invest in digital tools and services without keeping the future in mind. Playing to the short-game and not the long-game. Investing in the wrong technologies or digital solutions can cost you in the long run – hindering scalability, compromise brand reputation and security. Ultimately, may not be the right fit for your business and how you operate. In the worst-case scenario, the help you need may no longer be there when you need it. Why go at it alone.

 

Lo-Key Solutions can be a great resource to help you stay on track with success as your startup thrives. We can custom-craft solutions or find the best technology ready for you to use, bringing your processes in line with the ever-changing digital world.

Solution’s that empower businesses to move from legacy to digital with ease.

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The power of a positive emotional culture at work

Monday, July 27th, 2020

The power of a positive emotional culture at work

Many companies focus their efforts on creating a corporate culture based on concepts such as innovation or top-notch customer service. But the researchers say that focusing solely on a so-called cognitive culture can mean a company never fulfills its true potential.

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Does your company have a positive emotional culture? A feel-good workplace can be a powerful business development tool, according to a 10-year study of the culture of companies in various industries and locations.

 

Researchers Sigal Barsade and Olivia A. O’Neill found that companies that focus on creating positive ‘emotional’ cultures often have a competitive advantage over those that don’t focus on how their employees feel at work. The pair found a strong correlation between a positive employee culture and strong company performance, a high-quality product or service, and excellent customer service — and this has held true across a wide variety of industries.

 

Many companies focus their efforts on creating a corporate culture based on concepts such as innovation or top-notch customer service. But the researchers say that focusing solely on a so-called cognitive culture can mean a company never fulfills its true potential. Here’s how several of the companies that the pair studied work to achieve effective emotional cultures:

 

Cisco Finance created a company-wide initiative, ‘Pause for Fun,’ which encourages employees to take a break and, well, have a little fun. Fun videos are created to document the frivolity at the financial services firm. The company also surveys employees regularly to help gauge how they feel and makes adjustments as needed.

 

Censeo, a consulting firm, works to create a positive emotional culture by careful hiring and letting employees know that negative interpersonal behaviors aren’t acceptable in the workplace. The company’s Executives said they have passed on some otherwise highly-qualified employee candidates because they had difficult personalities and couldn’t fit into the company’s positive emotional culture.

 

Ubiquity, a retirement plan administrator, studies what makes employees feel a sense of belonging and excitement to be at the office. Company executives place a top priority on making the company a great place to work.

 

Vail Resorts has worked to create a vibrant culture of joy, with ‘have fun’ being one of the company’s core values. The company’s managers are trained to create an upbeat and quality environment for their employees with special activities and events. Employees are allowed special skiing events and other perks designed to make them feel special. Managers also ask employees to ‘go out there and have fun.’ As a result, it’s not unusual to see employees cracking jokes or dancing around with guests.

 

Interested in creating a more positive emotional culture at your company? The good news is that it’s an attainable goal — even in companies with much negativity woven into their cultures. Research shows that people easily ‘catch’ feelings from others. That means that your efforts to create more joy in your office can gain momentum much faster than you think.

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After COVID-19: The new business normal.

Sunday, June 7th, 2020

After COVID-19: The new business normal.

Businesses will re-focus on customer needs. Whether a company is B2B or B2C, their customers have been affected by COVID-19 to at least some degree. In many cases, what's important to a company's customers has changed. Now, more than ever, a human touch, and qualities like empathy, authenticity and emotional intelligence are vital.

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It’s been months of uncertainty and upheaval. And now, across the nation, people are returning to work, and businesses are trying to reopen and get back on track even though the unprecedented COVID-19 outbreak is not yet over.

What’s the new normal going to look like? Here are a few ways that the global pandemic has fundamentally changed the way U.S. companies do business:

 

Operational efficiency will have a renewed focus. In good times, it’s easy to put dealing with inefficient operations on the back burner. In challenging times, inefficiencies can drag a company down and lead to failure. At Lo-Key, we help clients ranging from startups to enterprise-level organizations improve the quality of their operations. We leverage emerging technologies like SaaS, Cloud Platforms, Artificial Intelligence, and Robotics to help companies achieve faster customer service, better internal communication, higher productivity, and more with custom digital solutions.

 

Businesses will have a renewed emphasis on continuity. When times are good, it’s also easy to let the process of identifying and effectively managing potential risks slide. The outbreak has once again put the spotlight on being prepared for the unexpected and making organizations more resilient. As companies get back on track, they will undoubtedly be beefing up contingency plans, developing risk management programs, re-evaluating insurance coverages, diversifying supply chains, and making plans for a host of unexpected events. The global pandemic was a hard lesson in being prepared for the unexpected.

 

Telecommuting has taken hold. How many of your company’s employees are working at home? The percentage of people working remotely increased dramatically with the advent of social distancing. There’s traditionally been a lot of skepticism among business leaders about telecommuting, and many have been reluctant to invest in initiatives that support remote work. But during the COVID-19 outbreak, many companies found that remote work was a success — employees not only are happier working at home at least part of the time (as countless studies have shown), they are as productive or even more productive. Research has supported it, but experiencing it firsthand makes all the difference.

 

Many companies are now examining how remote work can fit into their business models. Companies aren’t likely to go to a 100 percent telecommuting model, and many industries can’t have people working at home, of course. Still, those that can are more likely to continue telecommuting by allowing some employees to work at least part of the time at home. If your business has telecommuting workers, you need to make sure your insurance program adapts to the changing risks of having some employees working off-site.

 

Companies will make innovation a priority. There are countless examples in recent months of companies trying innovative new strategies to stay afloat — and succeeding. There are the local distilleries that shifted to making hand sanitizer, the fitness studios that developed online classes, the grocery stores that expanded into grocery and hot meal pickup/delivery, and scores of other businesses that found new revenue streams and customers by getting creative. Companies had to learn — or revisit — how to be adaptable, nimble, and innovative. And many succeeded in ways they would never have imagined. Those who have had innovation success in recent months are likely to continue to focus on innovation long after the coronavirus threat is over.

 

Businesses will re-focus on customer needs. Whether a company is B2B or B2C, its customers have been affected by COVID-19 to at least some degree. In many cases, what’s essential to a company’s customers has changed. Now, more than ever, human touch and qualities like empathy, authenticity, and emotional intelligence are vital. The customer experience — and customer service — have never been more critical. People are stressed and worried — and that isn’t going to change anytime soon. Customers, now, more than ever, want to talk to real live humans who can help them. Now, more than ever, it’s vital to make strategically right decisions to serve your customer base. How you treat your customers now will be remembered for years to come.

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What’s your company’s mission?

Saturday, March 7th, 2020

What’s your company’s mission?

While most business leaders can clearly describe their company or organization's mission, most employees can't, according to Gallup's research. Another surprising fact: Only four in 10 U.S. employees firmly believe that their company's mission makes them feel their job is essential.

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Do all of your employees know what your company stands for — its mission, why it’s in business, and how it’s different from competing companies? Only 41 percent of U.S. workers say they do. Surprised? So are we.

 

While most business leaders can clearly describe their company or organization’s mission, most employees can’t, according to Gallup’s research. Another surprising fact: Only four in 10 U.S. employees firmly believe that their company’s mission makes them feel their job is essential.

 

That’s a real problem. Research shows a clear link between how well employees understand their company’s mission and purpose and how well it performs. According to Gallup, just a 10 percent improvement in a workforce’s connection with their company’s mission or purpose would likely result in an 8.1 percent decrease in employee turnover and a 4.4 percent increase in profitability. If your company or organization doesn’t have a formal mission, it needs one. If it has one, everyone should understand what it is and how their work ties into it, which is vital to this purpose.

 

Your employees should know what your company stands for and why it’s in business. They need to understand the mission of their organization so that they can help you stay on track with achieving goals while staying true to who you are as an institution or individual small business.

 

A company’s values will largely determine how successful its operations turn out over time- if those inside aren’t aligned with the company’s mission, things could become problematic quickly, especially as a startup. Your business needs a clear direction to thrive. Your employees must share the same values as the mission and company; if not, embody them so they are more inclined to stand for company values every day instead of their interests or adopt the identity of your competitor.

 

Our mission at Lo-Key is focused on improving efficiency in business processes that make systems work, leveraging today’s innovative digital solutions. We do this by structuring and optimizing your company’s procedures to help eliminate waste from our economy – one single transaction at a time!

 

Each of our team members is committed to excellence and driving results to reduce needless waste and time. We empower our clients to modernize their conventional means of operations to a future-ready one that reduces costs and increases productivity. Our entire team is passionate about problem-solving and the companies we work with because we take the time necessary to understand your business processes and technological challenges fully. 

 

We work hard to develop innovative and viable solutions that solve pain points while laying the groundwork for a more prosperous future. Don’t get left behind. Position your business to become a disruptive innovator rather than one left behind by all of the many technological trends and changes in the world today. Be future-ready!

 

Let’s talk.

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We can help your business move to the cloud

Thursday, February 27th, 2020

We can help your business move to the cloud

You may not want your head in the clouds, but you certainly want your business to be there. The migration to cloud computing is gaining momentum. According to a recent survey, more than a third of organizations see investing in cloud capabilities as one of their top three priorities for the coming year. Already, the International Data Group estimates that nearly three-quarters of all businesses are already using cloud technology in some capacity.

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You may not want your head in the clouds, but you certainly want your business to be there. The migration to cloud computing is gaining momentum. According to a recent survey, more than a third of organizations see investing in cloud capabilities as one of their top three priorities for the coming year. The International Data Group estimates that nearly three-quarters of all businesses already use cloud technology.

 

At Lo-Key Solutions, we firmly believe that leveraging cloud-based solutions is vital for businesses today. With more and more developers building native cloud applications, companies can use the cloud to extend their capabilities, improve operating efficiency and remain competitive and innovative.

 

Here are some points of consideration:

 

It’s where the world is headed.  More and more business solutions are available via the cloud today than ever before. It’s estimated that more than one-third of technology providers’ new software investments are shifting from cloud-first to cloud-only. Immediate resource availability.  The cloud puts the IT resources you need within reach when you need them.


Cost. Cloud computing gives you the capacity you need on demand without having to pay for resources you don’t need.


Security.  Businesses in the cloud can deploy specialized technology to seek out and neutralize security threats. In one study, 94 percent of businesses say they saw an improvement in security after moving to the cloud.

 

Mobility.  Cloud computing allows you to access all your IT resources through mobile devices.

 

Better collaboration.  The cloud, by its nature, encourages more connections between locations, making it easier for teams to interact and collaborate over distance seamlessly.

 

Disaster recovery.  Moving IT resources and data outside of your premises protects it in case of fire, flood, break-in, or other disasters. It means you’ll be able to bounce back much more quickly after a setback.

 

Whether you are seeking cloud solutions to enhance your business operations or are a developer seeking a platform to build your innovative application, selecting the right platform is key. We can assist you in identifying the factors and attributes to consider.

 

We can help you narrow down potential cloud platforms and compare their features, language and framework preferences, pricing models, and other parameters. With our assistance, you will be able to decide most effectively which platform fits your business and application best.

Solution’s that empower businesses to move from legacy to digital with ease.

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The cost of poor customer service

Friday, February 7th, 2020

The cost of poor customer service

Poor customer service costs U.S. businesses more than $75 billion a year. If you surveyed your customers or clients, what would they say about your company and the level of customer service it provides? Customer service is a vital part of any business —B2C or B2B — and plays a large role in creating loyal customers. A company that provides great customer service is much more likely to have loyal customers than one that doesn't.

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If you surveyed your customers or clients, what would they say about your company and the level of customer service it provides? Customer service is a vital part of any business —B2C or B2B — and plays a large role in creating loyal customers. A company that provides great customer service is much more likely to have loyal customers than one that doesn’t. Bad customer experience can be a major hindrance to any type of company, in any industry.
 
Consider this:
 
Poor customer service costs U.S. businesses more than $75 billion a year. According to NewVoiceMedia’s Serial Switchers report, U.S. consumers and businesses today will readily switch from one company to another if their needs aren’t met. In fact, 67 percent of respondents indicated that they have become “serial switchers,” meaning that they are more than willing to switch companies — and often do so — because of a single poor customer experience. Main reasons for switching: Not feeling appreciated, not getting answers to questions, rude/unhelpful employees and being passed around to multiple (and unhelpful) people, being presented with an inferior product or service or otherwise not having their needs met.
 
Once they leave, they won’t be back. All it takes is one bad experience to ruin a relationship with even the most loyal of customers or clients, and it’s not very easy to win them back. According to one study, 91% of unhappy customers will never come back to the companies they left. This is especially true in industries with many competitors.
 
Even if they don’t leave immediately, you’ll have to work hard to keep them over the long term. Research shows that it takes about one dozen positive experiences to make up for just one unresolved negative experience. It is possible to work things out with an unhappy customer or client, but that initial experience can never truly be erased.
 
Bad experiences are shared at twice the rate of positive experiences. When someone has a bad experience with a company, they often share it with other people in person, over the phone, on social media or in industry circles. Word gets around. The key is to identify — and change — anything that’s creating a negative experience for your customers.
 
Operationally inefficient companies often struggle to deliver the level of customer service their business customers/clients demand. In the fast-changing business world of today, using new technologies is no longer a choice but a necessity. Across all industries, customers are more demanding than ever, and companies are looking for new ways to improve the quality of their operations. We’re here to help. Lo-Key Solutions is a digital transformation consulting firm that helps clients ranging from startups to enterprise-level organizations improve the quality of their operations by leveraging digital solutions.
 
We are specialized solution engineers with proven key solutions to optimize business processes. As natural problem solvers, we identify gaps and deliver solutions that best fit you and your company’s needs – from making informed decisions in your application selection process, to maximizing returns on your application investments, to optimizing productivity and overall company operational performance.
 
Get in touch and take charge of your customer’s experience by improving the efficiency of your operations.
 

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